Legal document
How Knoq collects, uses, and shares your personal information.
Effective date: 2026-10-06
This Policy explains how Getknockknock.live LLC, a Washington limited liability company, d/b/a "Knoq" and "knoq.co" ("Knoq," "we," "us") collects, uses, and shares personal information.
By using Knoq, you accept this Policy. It is part of our Consumer Terms of Use and Creator/Merchant Terms of Use. Each Creator may have their own privacy practices, which we do not control.
Knoq is an 18+ platform. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it and remove the account. (This is stricter than a general 16+ minimum and reflects the platform's 18+ eligibility.)
We do not include publicly available, aggregated, or de-identified information in "personal information."
We collect information you provide (signup, profile, listings, bookings, messages), information generated by your use (transactions, session participation), and technical/device data. We use it to: provide and operate the Services (sessions, bookings, messaging, payouts); process transactions through Stripe; provide customer support; send transactional/service communications; maintain safety, security, and integrity (including enforcing the Content Policy); comply with law; and improve the Services. Our legal bases include your consent, our legitimate interests, performance of our contract with you, and legal obligations.
Prospective creators. To grow the platform, we may collect limited professional/business information about potential creators — such as a public handle, the type of paid offer they publicly promote, and a public profile or link-hub URL — from publicly available sources, permitted search services, and reputable data providers, to evaluate fit and invite them to Knoq. We use it only for creator recruitment and outreach, honor opt-out and deletion requests (contact hello@knoq.co), and do not sell it. Where such information is lawfully made public by the individual, it may fall outside 'personal information' as described in Section 2; we nonetheless honor deletion and opt-out requests for it.
We use automated systems, and may use artificial-intelligence tools, to operate, secure, and improve the Services — for example to help detect fraud and abuse, to enforce our Content Policy, and to run and support platform operations. Where we introduce AI features that process your content — such as generating short clips from a recorded session — we will describe them and obtain any required consent before they apply to you (see the recording and biometric sections). We do not make legally or similarly significant decisions about you solely by automated means without a way to reach a human, and we do not sell your personal information. To enforce our Content Policy, we also use a third-party service (AWS Rekognition) that scans images you upload — such as profile and listing images — to detect prohibited content; that provider processes these images only to return a moderation result, does not use them to train its models, and does not retain them beyond the check. This is content classification, not facial recognition, and we do not use it to identify you.
Live sessions are delivered through our real-time video/audio provider (LiveKit). As a core, KK-specific privacy area:
At beta, Knoq processes raw audio/video only and does not perform facial recognition or extract biometric identifiers. If and when we enable features that process biometric identifiers (for example, face-recognition-based clip generation), we will:
All payments are processed and stored by Stripe (PCI-DSS compliant). Knoq does not process or store payment card data; we collect payment details only to pass to Stripe and are bound by Stripe's terms.
We use your contact information for account, transactional, service, and (with consent) marketing communications. SMS is consent-based; reply STOP to opt out, HELP for help. We do not share phone numbers with third parties for their marketing.
We use cookies and similar technologies for essential functionality, preferences, security, payments (Stripe), and analytics (see the Analytics section below). We do not use advertising cookies and we do not share your information for cross-context behavioral advertising. You can control cookies through your device/browser settings.
We use PostHog, a third-party analytics provider that processes data on our behalf, to understand how people use our website and app — for example, page views, navigation, and general interaction metadata (such as which elements are clicked). We do not capture the contents of what you type — form input values are masked. We do not record your screen — session replay is disabled. We do not create analytics profiles for anonymous visitors (only for identified users). You can request access to or deletion of this data as described in this Policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share only as needed:
Retention. We retain personal information as long as needed to provide the Services and for legitimate legal, security, and business purposes, or until you request deletion (subject to legal-retention and backup exceptions). Session recordings are made available for the customer to download for 30 days and are retained for 60 days total for customer support and dispute resolution, then permanently deleted from Knoq's systems; a copy a customer downloads within that window is retained by the customer and is outside Knoq's control.
Depending on where you live (e.g., California under the CCPA/CPRA, and — where applicable — other US state laws or GDPR), you may have rights to know/access, correct, delete, port, and opt out of sale/sharing (we do not sell or share for cross-context behavioral advertising), and to limit use of sensitive personal information. You have the right to request access to, a copy of, or deletion of your personal information. To make a request, contact hello@knoq.co and we will verify and process it as required by applicable law. We honor opt-outs for texts, push, and email. We do not respond to Do-Not-Track signals.
We maintain appropriate technical and organizational measures to protect personal information. No system is perfectly secure. In the event of a security incident, we will notify affected parties and partners as required by law and our agreements (our Creator/Merchant terms provide for partner notice within 48 hours).
We may update this Policy from time to time. Material changes will be communicated per the notice terms in the Terms of Use, and continued use after the effective date is acceptance.
Privacy questions and requests: hello@knoq.co.