Consumer Terms of Use

About These Terms

These Terms are a binding agreement between you ("you") and Getknockknock.live LLC, a Washington limited liability company, d/b/a "Knoq" (formerly "Knock Knock") ("Knoq," "we," "us").

These Terms include a binding arbitration provision and a class-action waiver (Section 16). Please read it carefully.

1. Acceptance

By accessing or using Knoq (our website, apps, and services), by knocking, booking, joining a session, or purchasing, you agree to these Terms and to our Privacy Policy (incorporated by reference). Our Content Policy & Code of Conduct applies to you. If you do not agree, do not use Knoq.

2. Eligibility — You Must Be 18 or Older

Knoq is an 18+ platform. By using it, you represent that you are at least 18 years old and able to enter a binding agreement. Account creation and access require an affirmative 18+ attestation (confirming you are 18 or older). If we learn a user is under 18, we will suspend and remove the account.

3. What Knoq Is

Knoq connects you with Creators who offer on-demand access — live video/audio sessions ("knocks"), bookings and reservations, per-minute and on-call sessions, messaging, digital downloads, and physical goods — through the Creator's shareable link.

• Knoq is a technology platform, not the provider of the experiences or goods you buy. Creators deliver them, independently, and are the merchants of record for their own goods and services.
• Knoq does not guarantee, supervise, or control what a Creator delivers, does not verify Creators' representations, and is not responsible for the quality, safety, legality, or outcome of any session, advice, experience, or good.
• Knoq does not provide legal, medical, financial, or other professional advice. Anything a Creator says is the Creator's own, not Knoq's.

4. Live Sessions, Bookings & How You're Charged

• You can knock to join a live session when a Creator is available, or book/reserve a session in advance. Session types include per-minute, on-call, and scheduled bookings.
• Authorization holds. When you start a per-minute or on-call session, or reserve a session, a payment authorization ("hold") may be placed on your payment method and captured for the amount actually owed — for per-minute sessions, the minutes you actually use. Unused authorization is released. By starting a session, you authorize these holds, captures, and releases.
• You are responsible for the payment method you provide and for charges incurred under your account.

5. Fees — the Service Fee

• Knoq charges a service fee on your purchases, currently ten percent (10%), which may increase up to fourteen percent (14%) on notice. The price shown to you is the total you pay — the service fee is already included in that price, not added separately at checkout.
• The service fee helps fund Knoq's rewards and creator-referral/performance programs and the operation of the platform.
• Prices for experiences and goods are set by Creators. Knoq is not responsible for Creators' prices.

6. Recording, Delivery & Clip Consent

• Sessions may be recorded, but only with affirmative consent from all participants at the start of the session. You will be asked to consent, and you may decline recording.
• Delivery of the recording to you. If a session is recorded, the Creator may send you the recording: it appears in your account and we may notify you by email or SMS with a link to download it. The recording is available for you to access and download for 30 days, after which Knoq deletes its copy. If you download the recording within those 30 days, that downloaded copy is yours to keep — the 30-day deletion removes Knoq's copy, not a copy you have already downloaded.
• Personal use; no redistribution. A recording is provided to you for your personal use. You may not publicly post, publish, or redistribute a recording that contains a Creator's (or any other participant's) image or voice without their consent.
• Clips (post-launch). In the future, a Creator may generate short clips from a recorded session to share on social media (e.g., Instagram/TikTok). A Creator may only include your image or voice in a clip with your consent. You control whether your likeness may be clipped or shared.
• You may not record a session or another participant except through Knoq's recording feature with the required consent.

7. Your Conduct

You agree to follow the Content Policy & Code of Conduct, including: behaving lawfully and respectfully, no harassment or abuse, no illegal or prohibited content or requests, and no soliciting or attempting sexual or other prohibited activity. You may end a session at any time. Violations may result in removal from the platform (Content Policy §7).

8. Promotional Codes

Promo codes are subject to their specific terms: they may be limited-time, one-time, or qualifying-only; are non-transferable and not for resale; have no cash value; are redeemed at time of order (not retroactively); and may be modified or cancelled. Where a refund applies, it equals the amount actually paid.

9. Use License & Intellectual Property

Knoq grants you a limited, personal, non-commercial license to use the platform and its materials. You may not copy, modify, reverse-engineer, resell, publicly display, or misuse the platform or its content, upload malware, spam or harass, interfere with operation, or remove notices. The platform and its content are Knoq's intellectual property; this license terminates automatically on violation.

10. Refunds, Returns & Disputes

• Delivered live sessions are generally non-refundable. Once a session is delivered as described, it is a consumed service. Per-minute sessions are charged only for the minutes actually used.
• No-shows / material failure. If a Creator fails to appear, or a session materially fails due to the Creator or a technical failure, you may be eligible for a refund or credit. The Creator, as merchant of record, funds refunds through Stripe; Knoq may facilitate and, at its discretion, issue platform credits.
• Goods are subject to the Creator's return/refund policy and applicable consumer-protection law; the Creator, as merchant of record, handles returns and refunds. Contact the Creator first; contact hello@getknockknock.live if unresolved.
• Knoq is not the seller and is not responsible for Creators' fulfillment, quality, or refunds, but may assist and may act on Content Policy violations.

11. Rewards & Refer-a-Friend (post-launch — reserved)

Knoq may offer consumer rewards and a refer-a-friend program (distinct from the Creator referral/Superhost program). Any such program is discretionary and may be added, changed, or ended on notice; specific terms will be published if and when it launches.

12. Payments & Payment Information

All payments are processed by Stripe. Knoq does not process or store your payment card data; your payment information is collected only to pass to Stripe and is subject to Stripe's terms and PCI-DSS handling.

13. SMS Consent

By providing your phone number and using Knoq, you consent to receive transactional and service SMS (account, verification, session/booking notifications, support). Message/data rates may apply; reply STOP to opt out, HELP for help. Marketing SMS is separate and consent-based.

14. Third-Party Content & Links

Knoq may link to third-party services and content. Your dealings with third parties are your own; Knoq makes no warranty and is not liable for third-party content, goods, services, or privacy practices.

15. Disclaimers & Limitation of Liability

• The platform and all content are provided "as is" and "as available," without warranties of any kind (including merchantability, fitness, and non-infringement). Knoq does not warrant uninterrupted or error-free operation, and does not warrant any Creator, session, advice, experience, or good.
• To the maximum extent permitted by law, Knoq will not be liable for any indirect, incidental, special, consequential, or punitive damages (including for personal injury, lost profits, data, or business interruption), under any theory. Knoq's aggregate liability is limited to the amount you have paid Knoq, to the extent permitted by law. Some jurisdictions do not allow certain limitations; some may not apply to you.

16. Dispute Resolution — Arbitration & Class-Action Waiver

Please read this section carefully — it affects how disputes are resolved.

• Informal resolution first. Contact hello@getknockknock.live; the parties will try to resolve informally for 30 days.
• Binding arbitration. Any dispute not resolved informally will be resolved by binding arbitration administered by JAMS in King County, Washington, under the Federal Arbitration Act and Washington law.
• Class-action waiver. Disputes are brought on an individual basis only; you waive participation in any class or representative action.
• Carve-outs. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive relief for intellectual-property infringement or platform abuse.
• Limitation. Claims must be filed within one (1) year.

17. Indemnification

You will indemnify and hold harmless Knoq and its agents and officers from claims arising out of your use of the platform, your conduct in sessions, your breach of these Terms, or your violation of law or third-party rights, including reasonable attorneys' fees.

18. Changes; Errors

Knoq may revise these Terms and the platform at any time; material changes will be communicated per applicable notice terms, and continued use after the effective date is acceptance. Content may contain errors and is not warranted accurate, complete, or current.

19. General

These Terms (with the Content Policy and Privacy Policy) are the entire agreement between you and Knoq. Washington law governs these Terms; any non-arbitrable matter that proceeds in court is subject to the state and federal courts located in King County, Washington, consistent with the arbitration venue in Section 16. If any provision is unenforceable, the rest remains in effect. No waiver is implied by delay. You consent to electronic records and signatures. You may not assign these Terms; Knoq may assign freely.

20. Contact

Questions: hello@getknockknock.live. Marketing opt-out and privacy requests are handled per the Privacy Policy.